• This training and facilitator has imparted a revolutionary model of intervention that has changed and clarified my
concept of what employment counselling is truly about.
• Excellent!
• This was an excellent training session. Would recommend it to anyone. Gained a lot of knowledge.
• I am 5 courses short of my degree and that is a ‘weakness’ in applying for Employment Counselling positions. I feel this
training has prepared me for the job I want as opposed to any university course. A.C.E.C. is “real”.
• Wonderful to see the breakdown of the Assessment for employment counselling. I found the information that I was
given to be of great benefit to my personal counselling ability.
• I can see applying these principals in real life! Thank you so much. I can bring so much to my job and to my clients
especially.
• This training, matched with my skills will allow me to better serve my clientele, DENISE…. you’re amazing!
• Really interesting, a valuable knowledge gaining opportunity.
• Great way to learn and share.
• This training was so effective. I feel that we’ve learned and are going away with so much. The role playing really gave
me more confidence to continue working with my clients as well did the skills and information.
• Excellent and very useful.
• This was an excellent workshop. I got more from this training than I thought I was going to. So glad I had the
opportunity to be here.
• This training is extremely valuable in counselling and everyday life. Empathetically speaking is a way of life. This
course has provided a system that will establish a method of establishing goals for feeling of self satisfaction as something
that can naturally be reflected in my work.
• The training was simply transforming for me, I mean this honestly.
• Great training that I promise to use on a daily basis! This training will increase the level of service we have been
providing to our clients. It really will help us serve our mission statement: Building strong kids, strong families, and strong
communities!!
concept of what employment counselling is truly about.
• Excellent!
• This was an excellent training session. Would recommend it to anyone. Gained a lot of knowledge.
• I am 5 courses short of my degree and that is a ‘weakness’ in applying for Employment Counselling positions. I feel this
training has prepared me for the job I want as opposed to any university course. A.C.E.C. is “real”.
• Wonderful to see the breakdown of the Assessment for employment counselling. I found the information that I was
given to be of great benefit to my personal counselling ability.
• I can see applying these principals in real life! Thank you so much. I can bring so much to my job and to my clients
especially.
• This training, matched with my skills will allow me to better serve my clientele, DENISE…. you’re amazing!
• Really interesting, a valuable knowledge gaining opportunity.
• Great way to learn and share.
• This training was so effective. I feel that we’ve learned and are going away with so much. The role playing really gave
me more confidence to continue working with my clients as well did the skills and information.
• Excellent and very useful.
• This was an excellent workshop. I got more from this training than I thought I was going to. So glad I had the
opportunity to be here.
• This training is extremely valuable in counselling and everyday life. Empathetically speaking is a way of life. This
course has provided a system that will establish a method of establishing goals for feeling of self satisfaction as something
that can naturally be reflected in my work.
• The training was simply transforming for me, I mean this honestly.
• Great training that I promise to use on a daily basis! This training will increase the level of service we have been
providing to our clients. It really will help us serve our mission statement: Building strong kids, strong families, and strong
communities!!
The following information has been extracted from the Participant’s Evaluation Form of
the Module I (A.C.E.C.) provided to them. All participants completed the form. Their
comments are noted after each of the questions surveyed.
the Module I (A.C.E.C.) provided to them. All participants completed the form. Their
comments are noted after each of the questions surveyed.
All rights reserved.
Please share your comments in 30 words or less about this training:
The information I found most useable:
• The Model (Roadmap) itself provided some exceptional guidance in helping clients in the future.
• The 12 Steps - the actual “system” and the hands-on practical role playing sessions – “practise makes perfect” or
certainly improves.
• Following the steps in A.C.E.C.; use of empathetic listening.
• All components useful in helping direct us to where we should go although some doesn’t apply.
• The importance of letting a client tell their story.
• Absolutely everything!!
• How to state empathetic responses.
• I now have a “tool kit” for work – always wanted to be in the trades.
• Helping people see “the control” they have over what “can” happen
• Dealing with reluctant clients, the Action plan and the use of empathy.
• Formalizing the process helped me to put things in perspective
• A frame work in which to follow.
• Phase II really applied to our organization.
• Role play.
• How to deal with problem clients; effectively get the problem out in the open.
• All of it.
• The need to really explore a client and uncover strengths, weakness, and most importantly, potential.
• Steps, sidebars, communication skills, importance of atmosphere and introductions. Empathy overall. Fully enjoyed.
• Everything!
• The 12 Steps - the actual “system” and the hands-on practical role playing sessions – “practise makes perfect” or
certainly improves.
• Following the steps in A.C.E.C.; use of empathetic listening.
• All components useful in helping direct us to where we should go although some doesn’t apply.
• The importance of letting a client tell their story.
• Absolutely everything!!
• How to state empathetic responses.
• I now have a “tool kit” for work – always wanted to be in the trades.
• Helping people see “the control” they have over what “can” happen
• Dealing with reluctant clients, the Action plan and the use of empathy.
• Formalizing the process helped me to put things in perspective
• A frame work in which to follow.
• Phase II really applied to our organization.
• Role play.
• How to deal with problem clients; effectively get the problem out in the open.
• All of it.
• The need to really explore a client and uncover strengths, weakness, and most importantly, potential.
• Steps, sidebars, communication skills, importance of atmosphere and introductions. Empathy overall. Fully enjoyed.
• Everything!
What I wish I would have received from the training:
• Pointers in helping in a successful client interview.
• Ways to adapt program to work with individuals with developmental disabilities.
• How to motivate my clients, which I received.
• “Pulling” information from client who “will not share”.
• More examples of open ended questions and pulling information from the clients
• Everything was good.
• Being able to apply all phases to my clients as all steps are useful.
• A small card (wallet type) to keep on me at all times.
• Get through to the client who doesn’t hear/understand what you are saying.
• Cheat sheets.
• A video presentation of a professional A.C.E.C. interview with real client
• Mastery.
• Everything I wished for I got
• Ways to adapt program to work with individuals with developmental disabilities.
• How to motivate my clients, which I received.
• “Pulling” information from client who “will not share”.
• More examples of open ended questions and pulling information from the clients
• Everything was good.
• Being able to apply all phases to my clients as all steps are useful.
• A small card (wallet type) to keep on me at all times.
• Get through to the client who doesn’t hear/understand what you are saying.
• Cheat sheets.
• A video presentation of a professional A.C.E.C. interview with real client
• Mastery.
• Everything I wished for I got
Please rate the following aspects of the training:
• This stuff works! Excellent! Excellent! Excellent!
• Very applicable and useable
• Excellent presentation of well organized information
• Very applicable and useable
• Excellent presentation of well organized information
Content: (76-5s, 11-4s, 5-3s, no 2s or 1s at the low end)
Instructor: (79-5s, 1-4, no 3s, 2s or 1s at the low end)
• Dynamic Facilitator/ Reflects the content of ACEC in Facilitating
• Super, super knowledge of the material
• Shows a genuine interest in every participant
• Very passionate and motivating
• “6”
• Great job
• Super, super knowledge of the material
• Shows a genuine interest in every participant
• Very passionate and motivating
• “6”
• Great job
Material and Visual Aids: (39-5s, 11-4s, 6-3s, 1-3.5s, 1-2s and no 1s at the low end)
• Signs on one wall were hard for half of group to see (behind them)
• Would prefer hand outs to notes and pages in manual need numbers
• Clearly understood
• Add a video of A.C.E.C. interview
• Great! How did you manage to pack all that?
• Would prefer hand outs to notes and pages in manual need numbers
• Clearly understood
• Add a video of A.C.E.C. interview
• Great! How did you manage to pack all that?
Feedback: Module I (A.C.E.C.) - Corner
Brook, NL. Oct 27 – 30, 2008
Brook, NL. Oct 27 – 30, 2008
| Dragon 9 Training 2200 Angus Street Regina Saskatchewan S4T 2A2 306.525-4460 |
How my organization will benefit from my training experience:
• My organization made an investment in its approach to helping clients in my care.
• The Clients/Customers will receive an empathetic, organized action plan and therefore increased effectiveness
in achieving employment.
• I will use the skills from ACEC and share with colleagues who weren’t able to participate in training.
• I will benefit knowing how to conduct a useful interview.
• I think some of the practical aspects will help me do my job better.
• Being on the front line I will be more equipped to assist clients in their job search process with all the skills and
knowledge I have acquired here.
• Provides a starting point to discover the needs and expectations of my clients.
• My clients will benefit.
• Structure – if we are all using the same system, we can assist each other.
• Provide a system to gain more information.
• Applying what I learned will definitely make a contribution to client services
• Organization and uniformity.
• Having a more empathetic ear, helping clients to succeed in their jobs
• Every single individual will get an appointment.
• Problem clients (difficult) keep counselling consistent.
• It will be reflected in the results of the success of the clients.
• Transform the atmosphere of organization to a warm, encouraging environment.
• Atmosphere, community, overall.
• We have an effective standardized approach to employment counselling.
• The Clients/Customers will receive an empathetic, organized action plan and therefore increased effectiveness
in achieving employment.
• I will use the skills from ACEC and share with colleagues who weren’t able to participate in training.
• I will benefit knowing how to conduct a useful interview.
• I think some of the practical aspects will help me do my job better.
• Being on the front line I will be more equipped to assist clients in their job search process with all the skills and
knowledge I have acquired here.
• Provides a starting point to discover the needs and expectations of my clients.
• My clients will benefit.
• Structure – if we are all using the same system, we can assist each other.
• Provide a system to gain more information.
• Applying what I learned will definitely make a contribution to client services
• Organization and uniformity.
• Having a more empathetic ear, helping clients to succeed in their jobs
• Every single individual will get an appointment.
• Problem clients (difficult) keep counselling consistent.
• It will be reflected in the results of the success of the clients.
• Transform the atmosphere of organization to a warm, encouraging environment.
• Atmosphere, community, overall.
• We have an effective standardized approach to employment counselling.